價格：免費
更新日期：2018-10-04
檔案大小：12.1 MB
目前版本：3.1.5
版本需求：需要 iOS 11.4 或以上版本。與 iPhone、iPad 及 iPod touch 相容。
支援語言：丹麥文, 俄文, 土耳其文, 希臘文, 德語, 法文, 瑞典文, 義大利文, 英語, 荷蘭文, 葡萄牙文, 西班牙文
Vision Helpdesk is an all-in-one customer support help desk platform that enables you to manage various channels like calls, chat, email, web forms, Facebook, and Twitter under a single roof.
Vision Helpdesk offers three products:
1) Help Desk Software (multi channel help desk)
2) Satellite Desk (multi brand/company help desk)
3) Service Desk (ITIL/ITSM desk)
Help Desk Software – Robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.
Satellite Help Desk – Helps to manage IT service desk functionality or customer support for businesses having multiple companies, products or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal.
ITIL Service Desk -- It follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management.
Vision Helpdesk license is offered as SaaS and Download versions.
支援平台：iPhone, iPad